After-sale service
As one of the suppliers of the Olympic Games, the Asian Games and the Universiade security equipment, we have the responsibility to protect the social harmony, serve the world, consider the customer's needs in detail, including consulting products, technical support and after sale. We will provide a professional, timely and standardized "one-stop" service.
Pre-sale service | Pre-sale services
1、Provide product information, product detailed explanation, on-the-spot demonstration, product technical consultation；
2、Design planning and technical guidance for customers free of charge；
3、It provides the flow scheme of channel type X light machine, security door, metal detector, drug / explosives detector, security inspection equipment, vehicle bottom safety inspection system, liquid detector and other supporting equipment.
4、Assist the customer to select the supporting equipment and auxiliary measures.
5、Free professional design and service solutions for large-scale events.
Service in the sale process | The sale of services
Ensure that the delivery is safe and fast.When the equipment arrives at the installation site, SHENFEI will send engineers to the installation site for installation and commissioning to ensure the best use. And provide free training to operators in terms of operation and routine maintenance.
Assist in solving technical problems that may be encountered (e.g.: site environment, requirements, location settings, etc.).Help users to design personnel assignment and responsibility division during the use of the equipment. After the installation and acceptance of the equipment, the staff should fill in the acceptance report.
After signing by both parties, each of them holds a record and pays all the unpaid funds by the user according to the acceptance report.
After-sales service | After-sales service
Quick response：When the equipment fails during the warranty period, Shen Fei will reply within 4 hours after receiving the customer's notification and provide a solution within 8 hours, in place within twenty-four hours, and provide a full day telephone hotline to support 4006626088 and fax support.
Insure the replacement within a month：Users purchase products within a month, which belong to product quality problems (non human damage), all provide replacement.
One year warranty：Within one week from the date of user acceptance and signature, all products can enjoy free warranty service within one year.
Life-long maintenance：The company provides users with technical consultation, technical training, product upgrading and other services for a long time.
Regular inspection：After the customer buys the product, the company will arrange the technical personnel to check regularly to ensure the normal use of the customer's equipment. After the maintenance, the maintenance engineer should fill in the maintenance report in time, including the reasons for the failure, the treatment and the opinions of the users, and the maintenance report shall be put on record by the two parties each.
Tailor made：The company can design and produce separately according to the special circumstances and requirements of users.
Technical support：If you have any problems in use, you can call our twenty-four hour service hotline at any time to ensure your problems are solved promptly and smoothly.
"One-stop" service：Our company adopts various ways (telephone, fax, Internet, on-site guidance) to efficiently answer customer questions at all times.
Expansion of service：The company undertakes all kinds of domestic and import: channel X optical machine, security gate, metal detector, security inspection equipment, technical support, maintenance and after-sales service.
18165709696
